Terms of service

Who you are dealing with

Agentic Practices is run by Stephan Swart through SL Familie Trust, which trades as Leadership Nomad. In these terms, "I" and "the business" mean the trust, and "you" means the person or organisation booking.

What you are buying

You are buying live online sessions, the materials that go with them and the support described on the programme page at the time you book. The dates, number of sessions, price and what is included are on that page. If something there changes after you book, I will tell you before it affects you.

Booking and payment

• A seat is held for you only once it is paid. Cohorts are limited, so unpaid bookings can be released.
• Prices for South African buyers are in rand and include VAT. International buyers are invoiced in US dollars.
• You can pay by card or EFT through Payfast, or by invoice, which is due on receipt.
• If you book on behalf of an organisation, you confirm you are allowed to commit it to the purchase.

Cancellations and refunds

The refund policy is part of these terms.

Attending

Sessions run live on a video call. You are responsible for a working device, a stable connection and the access your employer allows. If you miss a session, the recording and materials are there for you to catch up. If I need to move a session, I will give you as much notice as I can and agree a new time with the cohort.

Recordings

Sessions are recorded for the people in that cohort. By joining, you agree to be recorded. Please don't share recordings outside the cohort, and don't share anything from them that another participant said about their own work.

Your work and confidentiality

What you share about your organisation stays between us. You decide what to bring to a session. Please don't put confidential client data, personal information or credentials into any AI tool during a session unless your organisation allows it.

Materials

The slides, workbooks, prompts and recordings are mine, or used with permission. You get a personal, non-transferable licence to use them for your own work. You may not resell them, publish them or share them outside the cohort without my written permission.

What I can and can't promise

I will teach the programme with care and keep what I teach current. AI tools change often and results depend on how you use them, so I can't promise a specific business outcome. To the extent the law allows, my total liability to you for a programme is limited to the amount you paid for it, and I am not liable for indirect or consequential loss. Nothing here limits rights you have under South African consumer law, or liability that can't be limited by law.

On an organisation programme, if the outcomes we agreed aren't reached by the hackathon, I keep running office hours at no extra cost for up to 60 days after the hackathon. This promise covers those extra office hours only, and it is no guarantee of a specific business outcome.

Disputes and governing law

These terms are governed by the law of South Africa. If something goes wrong, please contact me first so we can sort it out. If we can't, the South African courts have jurisdiction.

Changes

If I change these terms, the new version goes on this page. The version in force when you book applies to that booking.