Refund policy

Before the first session

If you cancel before the first session starts, I refund what you paid in full. This applies to the seat and to any add-on you bought with it. Email me through the contact details below and tell me which booking it is. I refund to the account or card you paid from, normally within 10 working days of your request.

After the first session has started

I don't give refunds once the first session of your cohort has started. Instead, you can ask to move your seat to a later cohort. Please note:

• I can't guarantee that a later cohort will run. Whether one does depends on demand and on my schedule.
• If a later cohort does run and has a seat for you, your payment carries across. You don't pay again.
• If no later cohort runs, there is no refund for the seat you moved.

If I cancel or move the programme

If I cancel your cohort, or move it to dates you can't make, you can choose a full refund or a seat in the next cohort.

If you can't attend a session

Missing one or two sessions after the programme has started doesn't change the rules above. The recordings and workbook are there so you can catch up, and I'll help you do that. See the frequently asked questions on the programme page.

Your legal rights

This policy sits alongside, and does not limit, the rights you have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Payments and chargebacks

Please contact me before disputing a payment with your bank. Most problems can be fixed faster directly, and I will answer within two working days.